Ep113: Show Notes for Arden Clise and Essential Etiquette for Professional Success
About Arden Clise
Arden Clise, founder of Clise Etiquette, is a business etiquette speaker, trainer and coach. She has helped thousands of professionals, from executives to front-line staff, confidently and comfortably navigate business situations. A popular writer, Arden wrote a regular business-etiquette column for the Puget Sound Business Journal and currently writes an award-winning newsletter. She is often quoted in national and international publications including Real Simple magazine, the Wall Street Journal and China Daily USA, and is a frequent guest on radio and television shows.
Her new book is “Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success” (April 2016)
Key Conversation Points
- Tackling situations that require good etiquette
- What it’s like to have your writing edited and published
- Being an introvert who has to market a book
- Understanding the value of self promotion and putting yourself out there
- Understanding digital diplomacy and why it’s important
- Interacting with others online respectfully, especially about sensitive topics (like politics!)
- Recognizing how lack of tone can adversely impact digital communication
- Being conscious of the approach you use to connect with others
Detailed Conversation Highlights
Arden Clise falls into the “social introvert” category, meaning that she is comfortable and even energized around people, but still needs alone time to recharge. She has taken her knowledge and experience as an etiquette consultant and made it accessible through her upcoming book, Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success. Even though her book can benefit anyone who has minimal knowledge of business etiquette, part of her demographic focus was on young people starting their careers, those transitioning to more demanding roles, and those in a variety of roles in the business world.
Arden shares a glimpse of her experience of writing her book, including where she’s invested the most time and energy. Her biggest piece of advice: When embarking on any written project, it is important to source competent editors. Even authors who are skilled at writing can benefit and learn from proper editing. When your book is finally published, the ideal situation would be to already have a marketing plan and platform in place. Your book won’t reach its potential if it isn’t promoted properly. A large part of effective promotion involves networking and promoting yourself to others, which can sometimes be challenging for introverts.
The conversation shifts to some practical etiquette tips, such as a need for digital diplomacy — etiquette utilized on digital tools such as telephones, text messages, social media, and email. In spite of there being overall less anonymity online than there used to be, many people are far from respectful. In spite of good intentions, text communications can often be misinterpreted. Etiquette is also of increasing importance when it comes to cell phones, as improperly timed interactions are more and more common. And during an election season, it’s even more important to use discretion about what to say and how to share it, especially if you’re speaking as a business owner. Ultimately, common courtesy and common sense prevail no matter the communication medium or topic.
Connect with Arden
Arden’s Introvert Island Book Selections
Sharing is Caring!Online, the golden rule applies now more than ever. Find out why! #Podcast via @IntrovertCoach @ArdenClise Why those in the business world need a crash course in #etiquette. #Podcast via @IntrovertCoach @ArdenClise The art of #digitaldiplomacy: have more civil #email exchanges. #Podcast via @IntrovertCoach @ArdenClise What we can learn from families glued to their phones. #Podcast via @IntrovertCoach @ArdenClise How to talk #politics without ticking people off. #Podcast via @IntrovertCoach @ArdenClise
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